Terms & Conditions

Terms and Conditions (Legally Optimized for COD + Nutra Compliance)

Effective Date: 2018
Website: NutraEarth

1. Acceptance of Terms

By accessing, browsing, or placing an order on NutraEarth, you agree to be legally bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy, and Disclaimer.

If you do not agree, please discontinue use of the website immediately.

2. Nature of Products (Nutraceutical Disclaimer)

NutraEarth offers nutraceutical, herbal, and wellness products.

• These products are not medicines

• They are not intended to diagnose, treat, cure, or prevent any disease

• Statements on this website have not been evaluated by any regulatory authority

• Results may vary from person to person

Customers are strongly advised to consult a qualified healthcare professional before use.

3. Eligibility

By using this website, you confirm:

• You are at least 18 years old

• You are legally capable of entering into binding contracts

• You are providing accurate and truthful information

4. Orders & Acceptance

• All orders are subject to confirmation and availability

• NutraEarth reserves the right to accept or reject any order without explanation

• Orders suspected as fraudulent or non-genuine may be cancelled

5. Cash on Delivery (COD) Policy

To prevent misuse and ensure genuine orders:

• COD orders may require OTP or phone verification

• Customers must provide a valid mobile number and full address

• Refusal to accept COD orders after dispatch may result in:

  • Blocking of future orders

  • Reporting to internal fraud prevention systems

NutraEarth reserves the right to deny COD service to high-risk customers or locations.

6. Pricing & Payment

• All prices are listed in INR (₹)

• Prices may change without prior notice

• We reserve the right to correct pricing errors

Accepted payment methods include:

• Online Payments (UPI, Cards, Wallets)

• Cash on Delivery (where applicable)

7. Shipping & Delivery

• Estimated delivery timelines are indicative, not guaranteed

• Delays may occur due to logistics, weather, or operational issues

• Incorrect or incomplete addresses may lead to non-delivery

NutraEarth is not liable for delays caused by third-party courier services.

8. Returns, Refunds & Replacements

Due to the personal care and consumable nature of nutraceutical products:

• Opened or used products are not eligible for return

• Returns are accepted only for:

  • Damaged products

  • Wrong product delivered

Customers must provide unboxing video proof within 24–48 hours of delivery.

Refunds/replacements are subject to verification and approval.

9. Advertising & Marketing Disclaimer (Important for Compliance)

• Product images are for illustrative purposes only

• Testimonials, reviews, and before/after results are individual experiences, not guarantees

• We do not make unrealistic or misleading claims

NutraEarth complies with applicable advertising policies, including:

• No guaranteed results

• No medical or exaggerated claims

• No misleading transformations

10. Limitation of Liability

NutraEarth shall not be held liable for:

• Improper use of products

• Allergic reactions or side effects (users must check ingredients)

• Any indirect, incidental, or consequential damages

Use products at your own discretion and responsibility.

11. Intellectual Property

All content including:

• Text

• Images

• Logos

• Videos

• Marketing creatives

are the intellectual property of NutraEarth.

Unauthorized reproduction or use is strictly prohibited.

12. User Conduct

You agree not to:

• Provide false information

• Abuse COD services

• Attempt fraud or chargeback misuse

• Use the website for illegal purposes

Violation may lead to account suspension and legal action.

13. Privacy & Data Protection

Your personal data is handled as per our Privacy Policy.

We may use your information for:

• Order processing

• Customer support

• Marketing communication (with opt-out option)

14. Account Suspension / Blacklisting

NutraEarth reserves the right to:

• Block users who frequently cancel or refuse COD orders

• Restrict services in fraud-prone regions

• Share data with logistics partners for fraud prevention

15. Force Majeure

We are not responsible for failure or delay caused by:

• Natural disasters

• Government restrictions

• Pandemic situations

• Logistics disruptions

16. Changes to Terms

NutraEarth may update these Terms at any time without prior notice.

Continued use of the website implies acceptance of updated Terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in NCT

18. Contact Information

For any queries:

• Email: support@nutraearth.in

• Phone: 870076401

By placing an order on NutraEarth, you confirm that you have read, understood, and agreed to these Terms and Conditions.